In many instances, it may be lack of awareness about communication style, or a lack of appropriate "tools" in our communication skills toolbox which may be causing conflict in the workplace. Sometimes an individual may have an abrasive style that is creating problems with subordinates or co-workers. Many a well-intentioned individual has approached a co-worker to try and resolve an issue, only to find that the outcome is an aggravation of the situation rather than a resolution.

I work one on one with individuals within organizations to develop more effective communications skills as well as tools to deal with anger and other emotional behaviour. In some cases, it is skill development in anticipation of mediation. In other cases, it is skill development as part of the resolution to a complaint.