“Erica brings to her presentations a depth of knowledge of Human Rights law and issues facing workplaces. She created an environment where participants felt comfortable discussing complex and sensitive issues and sharing their personal experiences. The participants got a lot of value from the workshop.”

Director, Human Resources
emily carr university of art + design

“It is very rare to find someone with the right combination of knowledge, experience and that charismatic personality that makes people want to listen, learn and participate; we are lucky to have found Erica Pinsky. Erica, your session was nothing less than inspiring. You have greatly assisted our organization in promoting and encouraging a respectful workplace for the management and professional staff employed at the University of British Columbia.”

CHRP - Member Services Officer,
AAPS at University of British Columbia

“Speak Up: Speak Out was informative and animated. Erica captured people’s attention on a difficult topic in an honest and open manner. I know I could relate! I also walked away thinking of real ways I can approach situations differently. Thank You.”

Vice President, Vancouver Chapter,
International Association of Administrative Professionals (IAAP)

"Our company recently implemented a Respectful Workplace training program. While researching and developing the program I discovered Erica’s book Road to Respect: Path to Profit. After reading it I realized that the information and guidance contained in the book would provide real value to our organization, so I distributed copies to the entire leadership team. For those organizations committed to building a respectful workplace, Road to Respect: Path to Profit is a must read."

Manager Human Resources
Envirotest Canada

"Erica's presentation was timely, thought provoking and had just the right amount of humor to keep people engaged on such a serious topic."

Director of Programs
Vancouver Board of Trade

"We hired Erica Pinsky to get people thinking about respect in our workplace, and that is precisely the result we achieved. Erica’s open and engaging presentation sparked a new awareness about the impact that our behaviours have on those we work with. As Erica stressed in her session, knowledge is power, and the knowledge we have gained by working with Erica has encouraged us to keep talking and building our respectful workplace culture.”

Director, Human Resources
Expedia CruiseShipCenters

"I chair a group of 15 CEO's who meet monthly to explore important business issues.  Erica Pinsky spent a morning with us discussing "Respect in the Workplace". The session was one of the most useful we had experienced. Erica is a powerful speaker who explains the appropriate legislation and then describes explicitly what actions businesses must take to ensure compliance. She also manages to treat a serious subject with suitable humour.  I would recommend her without reservation."  

T.E.C. Canada 236 Chair
Vancouver

"Erica worked collaboratively with union and management staff to create a Respectful Workplace workshop that both integrated and responded to our workplace values and culture.  Her dynamic delivery, non-judgmental manner and extensive knowledge all combined to create a rich workshop that simultaneously provoked discussion and reflection.  I would unreservedly recommend Erica as a skilled, tactful and supportive presenter."

Director, HR (Personnel)
BC Teachers' Federation

"Society is changing and workplaces have to adjust to the expectations of both employees and the broader society within which we work. Our organization placed the establishment of a respectful workplace as a high priority and Erica Pinsky assisted us greatly in moving towards the achievement of that objective. Her extensive knowledge and experience on the topic coupled with an effective teaching style resulted in an excellent fit for our workplace. Erica gave participants in her workshop the confidence to ask the hard questions and her answers spoke to the breath of understanding she possesses. She knows what she is talking about. You can count on it."

Executive Director
BC Teachers' Federation

"Erica was selected by a joint committee of company and union officials to develop and deliver a 1 day program on "Human Rights for Workplace Leaders" at our Pulp and Paper Mill.  All managers, supervisors, union executive members and shop stewards attended a session in mixed groups - about 150 participants in total.  Erica's knowledge of the subject, course design and presentation skills were outstanding.  She is able to present the material in an interesting and informative manner and  to involve all participants in frank and open discussion about this important topic.  Feedback from all participants on Erica's style and skills was very positive.  She certainly gets our recommendation if other organizations are considering this type of training."

Senior Advisor, Human Resources
Catalyst Paper Corporation - Elk Falls Divsion
Campbell River, BC

"Erica was selected to present a one-day Respectful Workplace workshop to our front line leaders. Erica is a very engaging speaker and remains very open, honest and empowering. Our leaders really enjoyed working with Erica. Her ability to relate and give specific examples gave our leaders a "tool kit" of practical applications and skills to use in their roles. Thank you, Erica."

Recruiter
Bell Mobility Inc.

 

"Erica’s "Respectful Workplace Leaders Training" workshop for our BC Management group was overwhelmingly rated as a success by all participants.  Erica’s energy, positive approach and ability to provide us with insights to underlying issues was invaluable.  The course was tailored to our specific issues and the scenarios she created were excellent.  Our group departed with a new sense of confidence in the skills discussed and motivation to take action accordingly.  I have no reservations in recommending Erica as an excellent facilitator."

General Manager, Screening Operations, BC and Ft. McMurray
GARDA

 

"Personally and on behalf of all the attendees, I’d like to thank you for an excellent session. "The Conflict Pond" was well received. The participants found the examples, the interactive question and answer format and the dynamic six step model most beneficial. The attendees’ only regret was the presentation wasn’t long enough. Thanks so much for sharing your time and expertise with us."

Employee Development Coordinator
Langara College, Vancouver, BC

 

“Our operation has approximately 130 employees and we had a noticeable and disruptive conflict between two senior managers that had to be addressed. Erica worked with both employees to separate emotional and business issues, led them through self-analysis and a search for common objectives, as well as communication strategies that would allow issues to be addressed in a factual and functional manner.

With the dedication of both employees to a successful outcome, and Erica’s uncanny ability to defuse, analyze and direct, I believe we have achieved a permanent and functional working relationship between the two employees, and demonstrated to the rest of the staff how personality conflicts can be handled in the workplace. Erica has a laser focus on the issues and the ability to communicate to just about everyone. She is really good at this and I would not hesitate to use her again, or recommend her to other businesses.”

Associate
Canadian Tire Langley

 

"Erica utilized her strong conflict resolution skills and overcame significant resistance and skepticism, to facilitate a dramatic and continuing improvement to the working relationship and morale in one of our Sales Centres. The final results far exceeded our expectations. This was a clear "win/win" for the company, the union and the employees involved."

Manager, Employee Relations
BCAA Human Resources

 

"We really appreciated Erica’s help in drafting a Respectful Workplace Policy which is both clear and comprehensive. The Policy has replaced several existing guidelines, and has incorporated new elements important to a respectful workplace.  Also, I look forward to receiving Erica’s articles by e-mail. Her approach of illustrating her point through story-telling is very effective."

Vice President, Human Resources and Communications
North Shore Credit Union

 

"Erica Pinsky is an experienced professional in the field of Human Rights and Labour Relations and we have been very fortunate to have had the opportunity to work with her over the past eight years. She has provided us with comprehensive advice and assistance through the development and implementation of Human Rights policy and Labour Relations management. Through highly interactive training and development sessions, Erica has educated our staff in the field of Human Rights awareness with a fast paced and fun training program. Staff have thoroughly enjoyed working with Erica as she addresses the challenging and every changing topic of Human Rights with professionalism, skill and humor."

Vice President of Employee Experience
The Original Cakerie

 

"In our team of 90 employees, we had strategically planned our destiny and created Mission and Value Statements all framed in a family environment. What Erica Pinsky brought to the table was an important set of guidelines and rules. We called our seminar and plans "Respect in the Workplace." Erica took us through the rule book with a sense of humour but framed in subtle firmness. It was very refreshing for all job levels. It took us from a family culture to a strong team environment which has been great for business synergies and a harmonious workplace. I recommend her highly."

President
SanMar Canada

 

"Erica was very professional in her approach to the human rights issue. Our staff was very impressed with how she dealt with the issues and with the numerous questions that ranged from 'reverse discrimination' to 'we've always said this and no one ever complains.' Her ability to relate and give relevant examples was essential in getting individuals involved. Erica met the challenge of dealing with a male dominated and mainly Caucasian environment in our Engineering Operations section. We have recommended her to continue with instructing the course to the rest of the City."

Roads & Drainage Manager - South Operations
Engineering Operations - City of Surrey

 

"Erica was utilized to do an extensive review of workplace conflict in a specific department within Pacific Blue Cross and this required building trust and credibility with numerous stakeholders including staff, management and the union.  Erica was thorough in her review and with her recommendations.  One of the action items was to establish Respectful Workplace Guidelines and to provide training to support this policy and this process was effective in ensuring staff understood their accountability for their actions.  The department went through some tough times but through Erica's assistance we have been able to restore the work environment to a respectful and productive one." 

Senior Vice President, Human Resources
Pacific Blue Cross

 

"Erica was great to work with. She developed our Respectful Workplace Policy and Guidelines and strategized with individuals to help assist with issues of conflict. She is very knowledgeable about legislation and the appropriate actions to ensure compliance. I have worked with Erica on 3 separate occasions now and consider each experience to have been a success."

Chief Administrative Office
District of Invermere, BC

 

"Erica was able to wade into a very tense and acrimonious dispute we were involved in. She handled the situation with professionalism, sensitivity and tact. She established clear, achievable goals in a murky situation, set out to achieve them, and then did just that."

Research Analyst
OPEIU 378

 

"Erica was very thorough in designing her training program for our safety committee conference. She made the extra effort to seek out examples specific to our workplace. I was very confident in her professional manner and attention to detail. Her one hour training session, entitled "The Conflict Pond – How to Wade into the Murky Water and Not Get Stuck in the Muck" was well received by all attendees, prompting many of them to request "more of the same information" at future conferences. Thank you Erica."

WCB Compliance Coordinator
City of Vancover

 

"Erica was contracted to provide an audit of our work environment to determine whether there was any evidence, or perception, of discriminatory, harassing or bullying behaviour within our workforce. We found her to be very sensitive to the issues and her analysis was detailed and supported by her findings. In addition, her recommendations were very practical and, surprisingly, intuitive as she identified many issues that we suspected before the audit was performed. Most importantly, we believe that Erica’s assistance will result in a more caring and respectful work environment in our mill."

Industrial Relations Superintendent
Canfor - Northwood Pulp Mill

 

"Erica has provided knowledgeable, balanced advice which is rounded out by her theoretical background and particularly by her on-site experience. Her practicality, communication skills and wisdom have been greatly appreciated."

Director of Personnel
York House School

 

"Erica’s workshop "Supervisor’s Guide to Managing Employee Job Behaviour" was excellent. It was delivered in layman's terms, thorough but concise. The delivery is what made it a success. Erica knows the issues she is delivering due to the fact she has lived through all of them in her past profession. The real life examples she gave are very valuable and help the students understand better rather than just working from a book. The role playing and class participation help to keep it interesting and you feel like you have really learned something at the end of the day. There was humor between all the participants and Erica encouraged this. This made for a relaxed and enjoyable atmosphere. I would recommend this course to all front line staff, managers and internal staff."

Manager of Customer Service
GlobeGround North America, Vancouver Airport

 

"Erica's knowledge and experience, enthusiasm, organizational skills, and professionalism ensured that the Respectful Workplace Policy and Training Program for RSL COM Canada employees which we contracted her to complete was a total success. It was a pleasure working with Erica!"

Manager Human Resources
RSL COM Canada Inc.


What Readers are Saying - What Participants are Saying