“Erica brings to her presentations a depth of knowledge of Human Rights law and issues facing workplaces. She created an environment where participants felt comfortable discussing complex and sensitive issues and sharing their personal experiences. The participants got a lot of value from the workshop.”
Anne Stobart
Director, Human Resources
emily carr university of art + design
"Erica's presentation was timely, thought provoking and had just the right amount of humour to keep people engaged on such a serious topic."
Tracy Campbell
Director of Programs
Vancouver Board of Trade
"I chair a group of 15 CEO's who meet monthly to explore important business issues. Erica Pinsky spent a morning with us discussing "Respect in the Workplace". The session was one of the most useful we had experienced. Erica is a powerful speaker who explains the appropriate legislation and then describes explicitly what actions businesses must take to ensure compliance. She also manages to treat a serious subject with suitable humour. I would recommend her without reservation."
Bill McCourt
T.E.C. Canada 236 Chair
Vancouver
"Erica worked collaboratively with union and management staff to create a Respectful Workplace workshop that both integrated and responded to our workplace values and culture. Her dynamic delivery, non-judgmental manner and extensive knowledge all combined to create a rich workshop that simultaneously provoked discussion and reflection. I would unreservedly recommend Erica as a skilled, tactful and supportive presenter."
Una Walsh
Director, HR (Personnel)
BC Teachers' Federation
"Erica was selected by a joint committee of company and union officials to develop and deliver a 1 day program on "Human Rights for Workplace Leaders" at our Pulp and Paper Mill. All managers, supervisors, union executive members and shop stewards attended a session in mixed groups - about 150 participants in total. Erica's knowledge of the subject, course design and presentation skills were outstanding. She is able to present the material in an interesting and informative manner and to involve all participants in frank and open discussion about this important topic. Feedback from all participants on Erica's style and skills was very positive. She certainly gets our recommendation if other organizations are considering this type of training."
Jim Colquhoun
Senior Advisor, Human Resources
Catalyst Paper Corporation - Elk Falls Divsion
Campbell River, BC
"Personally and on behalf of all the attendees, I’d like to thank you for an excellent session. "The Conflict Pond" was well received. The participants found the examples, the interactive question and answer format and the dynamic six step model most beneficial. The attendees’ only regret was the presentation wasn’t long enough. Thanks so much for sharing your time and expertise with us."
Gail Bremer
Employee Development Coordinator
Langara College, Vancouver, BC
“Our operation has approximately 130 employees and we had a noticeable and disruptive conflict between two senior managers that had to be addressed. Erica worked with both employees to separate emotional and business issues, led them through self-analysis and a search for common objectives, as well as communication strategies that would allow issues to be addressed in a factual and functional manner.
With the dedication of both employees to a successful outcome, and Erica’s uncanny ability to defuse, analyze and direct, I believe we have achieved a permanent and functional working relationship between the two employees, and demonstrated to the rest of the staff how personality conflicts can be handled in the workplace. Erica has a laser focus on the issues and the ability to communicate to just about everyone. She is really good at this and I would not hesitate to use her again, or recommend her to other businesses.”
George Vallance
Associate
Canadian Tire Langley
"Erica was utilized to do an extensive review of workplace conflict in a specific department within Pacific Blue Cross and this required building trust and credibility with numerous stakeholders including staff, management and the union. Erica was thorough in her review and with her recommendations. One of the action items was to establish Respectful Workplace Guidelines and to provide training to support this policy and this process was effective in ensuring staff understood their accountability for their actions. The department went through some tough times but through Erica's assistance we have been able to restore the work environment to a respectful and productive one."
Anne Kinvig
Senior Vice President, HR & BC Life Claims Operations
Pacific Blue Cross
"Erica was great to work with. She developed our Respectful Workplace Policy and Guidelines and strategized with individuals to help assist with issues of conflict. She is very knowledgeable about legislation and the appropriate actions to ensure compliance. I have worked with Erica on 3 separate occasions now and consider each experience to have been a success."
Chris Prosser
Chief Administrative Office
District of Invermere, BC
"Erica was able to wade into a very tense and acrimonious dispute we were involved in. She handled the situation with professionalism, sensitivity and tact. She established clear, achievable goals in a murky situation, set out to achieve them, and then did just that."
Lou Arab
Research Analyst
OPEIU 378
"Erica was contracted to provide an audit of our work environment to determine whether there was any evidence, or perception, of discriminatory, harassing or bullying behaviour within our workforce. We found her to be very sensitive to the issues and her analysis was detailed and supported by her findings. In addition, her recommendations were very practical and, surprisingly, intuitive as she identified many issues that we suspected before the audit was performed. Most importantly, we believe that Erica’s assistance will result in a more caring and respectful work environment in our mill."
Dick Newsom
Industrial Relations Superintendent
Canfor - Northwood Pulp Mill
“It is very rare to find someone with the right combination of knowledge, experience and that charismatic personality that makes people want to listen, learn and participate; we are lucky to have found Erica Pinsky. Erica, your session was nothing less than inspiring. You have greatly assisted our organization in promoting and encouraging a respectful workplace for the management and professional staff employed at the University of British Columbia.”
Jasmin Harry, BBA, CHRP
Member Services Officer
AAPS at University of British Columbia
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Testimonials
“Erica Pinsky's work and assistance to help with team values, norms and behaviours was a crucial ingredient we were missing. Erica's help in establishing these critical frameworks fundamental to effective, efficient and respectful teams is a key ingredient that will help ensure our organization remains a leader in our market.”
Michael Wagner
CEO
Salmon Arm Savings & Credit Union
“The training initiative facilitated by Erica Pinsky empowered our staff to speak up respectfully; to resolve the problems and issues that hinder productivity and teamwork in the workplace. Her interactive and practical workshops were well received by both management and staff.”
Justine Ho
Senior Human Resources Representative
Sorin Group Canada
Pinsky’s writing style makes this book an easy read for managers, decision-makers, human resource professionals and business owners and anyone else interested in building a respectful workplace. She provides tangible advice interwoven with the stories of real organizations who demonstrate on a daily basis the value of promoting a respectful workplace. Pinsky ensures that readers can glean from the book information they need to take action. A respectful workplace culture is a road “paved” over time with trust and support; and Pinsky’s book provides the tools you need to arrive at your destination.
Catherine M. Mattice
President, Civility Partners, LLC & SME on Workplace Bullying
“Erica is an engaging and knowledgeable speaker who brings passion and enthusiasm to her presentations. She is eager to share her knowledge and years of experience with her audience, providing practical information along with concrete strategies to create productive, healthy and vibrant work environments. I would highly recommend Erica to any organization seeking high quality training.
Jack Hirose,
President, Jack Hirose and Associates Inc.
Mental Health and Education Seminars
"We hired Erica Pinsky to get people thinking about respect in our workplace, and that is precisely the result we achieved. Erica’s open and engaging presentation sparked a new awareness about the impact that our behaviours have on those we work with. As Erica stressed in her session, knowledge is power, and the knowledge we have gained by working with Erica has encouraged us to keep talking and building our respectful workplace culture.”
Nadia Khan,
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